Advancement in Call Center Software Suite

Vicidial is a suite of software that is intended to work with the “Asterisk Open-Source PBX Phone system” in order to work as a total outbound/inbound call center suite as well as a support system for inbound email.

Agent Interface

The interface for the agent is a cooperative set of web pages working through a web browser to provide real-time information and functionality with just an internet browser on the client computer. The interface for managers is web-based also and gives the ability to see several real-time as well as summary reports and other campaign and agent options and settings detailed.

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Vicidial Suitecrm Integration offers:

  • Inbound, outbound and merged call handling and handling  inbound email
  • Outbound agent-controlled, predictive dialing  and broadcast
  • Full compliance with USA, Canada and UK regulatory capability
  • Web-based agent as well as administrative interfaces
  • Ability to have agents operate remotely
  • Unified call recording
  • 3-Way calling in the agent application
  • Scheduled call-backs foragent-only and anyone
  • Web-configurable IVRs as well as voicemail boxes
  • Capability to use ordinary Telco lines as well as VOIP trunks lines
  • Open-Source AGPLv2 licensed, with no licensing fee 

SuiteCRM team 

The SuiteCRM team has significantknowledgein integrating and developing SuiteCRM to meetthe needs of your business. We have ISO 9001 accreditation and have a namefordistributingcontracts for fixed-prices on-time, in budget and to-specs.

Customers 

We have a long list of combinations done for our clients through the years including:

  • Sage Line 50
  • Pentaho
  • Joomla
  • Sage Pay
  • WordPress
  • Google
  • Outlook
  • Thunderbird
  • Xero
  • Constant Contact
  • CheckFront

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SuiteCRM Integration APIs can be either on-premise or hosted in any data center or on-demand. The integration will work on any of these environments. As a standard sanction, we often suggest hosted on private cloud environment or on-premise so the service for listener service works minus any disruption.

Communication between Asterisk &SuiteCRM 

The system should recognize a phone number and then a database search and retrieving quickly displays the applicate information to the agent. SuiteCRM should be up-to-date on what extension or IP address of the system and incoming phone number is passed. Preparing an outbound call from SuiteCRM when the telephone number is dialed, SuiteCRM willstart a call to the Asterisk system. The call can be made either by Softphone or IP phone.

Agent Makes Call 

If an Agent initiates a call straight from IP Phone/Softphone, SuiteCRM will be informed. The information will pop-up with basic info and inform the user as outbound. We have unified “SuiteCRM Asterisk Integration” such as:

  • Vici dial SuiteCRM Integration
  • FreePBX SuiteCRM Integration
  • TwilioSuiteCRMintegration
  • SuiteCRMTelephony integration

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